Shipping policy
Note: Please note that our shipping services are currently available only within the United States.
Order Processing/Handling:
Our standard order processing time is usually one business day, and at most three business days.
Delivery Time:
Experience the convenience of our priority shipping service with a delivery time of 3-4 Business days depending upon the shipping address provided while placing an order. Combined with processing, that means most orders arrive within 4–7 business days in total. While we strive to ensure timely delivery, please note that in certain instances, it may take a bit longer. In such cases, customers will be swiftly informed.
Taxes & Duties:
The prices are exclusive of taxes, you may have to pay taxes, and it is calculated automatically during checkout, based on your shipping address (State).
Shipping Partners:
For reliable shipping services within the U.S., we collaborated with USPS, UPS and Fedex.
Order Tracking:
Keep an eye on your order's journey with an efficient order tracking system, accessible through email updates and a tracking code also.
Undelivered Orders
Our team will investigate the scenario. After confirmation, you are entitled to a full refund if your order or item is not delivered.
Delivery Update:
Help us deliver 5-star smiles! Please provide a physical address for prompt and secure delivery—we’re unable to ship to PO boxes.
Shipping Cost/Charges
Shipping is free for customers.
Cancellation After Ordering
You can cancel your order free of charge at any time before it ships. Orders are typically processed within 1–3 business days, so please contact us as soon as possible at support@perfectstockshop.com or 425-230-2298 with your order number. Once an order has shipped it cannot be cancelled, but you are fully covered by our 30-day Return & Refund Policy, including a free prepaid return label.
Perform a Thorough Inspection When you Receive the Order
We prioritize the safe delivery of your orders. Upon receiving your package, we strongly recommend that you perform a thorough inspection to ensure the integrity of your items.
- Immediate Inspection: Unpack your goods promptly upon receipt. Carefully inspect the ordered items for any signs of damage or discrepancies.
- Report Damage: In the unfortunate event that you discover damages attributable to transportation, we ask that you report the issue within 72 hours of delivery so we can file a carrier claim. Reporting later does not affect your 30-day return rights.
- Contact Us: Please contact our customer support team immediately via live chat or email at: support@perfectstockshop.com
Timely reporting of any transportation damages is crucial in assisting us to swiftly address and resolve the issue. We value your cooperation in observing these guidelines. Rest assured; we are here to assist you in ensuring that you receive your products in optimal condition.
Additional Policies
Responsibility for Billing & Shipping Addresses
It is the responsibility of the customer to ensure that the billing and shipping addresses are entered correctly during checkout. We highly recommend double-checking all details before submitting an order, as once the order is confirmed, we are unable to alter the address, and the item will be shipped to the submitted address.
Customers must also verify that their browser's auto-fill settings and third-party services such as PayPal, Meta Pay, Shop Pay, or Venmo are providing accurate information before completing their purchase.
If an incorrect address supplied at checkout causes a parcel to be returned to us, the carrier’s return charge is deducted from your refund. To receive the order, please place a new order with the corrected address.
Oversized Items & Extra Shipping Costs
Currently, the shipping is free for all U.S. customers. We do not charge any additional fees for oversized items or packages.
Unforeseen Events & Delays
Occasional delays may occur due to unpredictable events such as severe weather or power outages. While these delays are beyond our control, we will make every effort to work with the carrier to expedite your order. In such cases, standard delivery guarantees may not apply.
Damaged or Missing Orders
If your order arrives with missing or damaged items, please inform our customer service team within 72 hours of receiving your package so we can file a carrier claim. Reporting after that window does not affect your rights under our 30-day Return & Refund Policy.
Please note: for damaged or missing items you may choose a free replacement or a full refund — whichever you prefer.
To process a damaged order we ask for photographs of the damaged products, including any packaging damage, for verification. For missing items, please send pictures of the packaging and of any items you did receive. Once verified, we will send a replacement for the affected items or refund you in full, at your choice.
Carrier Damage Claims
If your order is damaged in transit, you do not need to deal with the carrier yourself. Send us photos of the item and its packaging at support@perfectstockshop.com and we will file the claim with USPS, UPS or FedEx on your behalf and send you a free replacement or a full refund, whichever you prefer.
Wrong Part Shipped
If you think you’ve been sent an incorrect part, please contact us at support@perfectstockshop.com or fill out the contact us form. Please mention in subject line "Wrong Part Delivered Against My Order". We will send you a prepaid return label — return shipping is always free — and ship the correct item or refund you in full, whichever you prefer.
Missing Package
If your tracking information states that the package has been delivered but you haven't found it yet, please wait 24 hours after the delivery confirmation. Sometimes, tracking shows delivery prematurely.
After 24 hours, you should:
1. Look for a missed delivery notice.
2. Search around your delivery spot (porch, garage, etc.).
3. Check with household members or neighbors who may have received the package.
4. Verify that the shipping address on your order and the carrier’s records match.
5. Double-check your mailbox or usual delivery area in case it switched carriers.
If your package remains missing, contact the carrier directly to file a report. Once an order is marked 'Delivered,' we are unable to claim it as missing. Use the provided links to report to the carrier.
USPS - Where Is My Package
UPS - Where Is My Package
In case for queries contact us at;
Phone: +1-425-230-2298
Email: support@perfectstockshop.com
Working Hrs: Mon-Fri (9AM-5PM PST)
Address : 6825 176th Ave NE, Suite 135, Redmond, WA 98052
