Refund policy
Return & Refund Policy
At Perfect Stock Shop, you may return any eligible item within 30 days of delivery for a full refund. Return shipping is always free — we provide a prepaid return shipping label for all eligible returns, including wrong, damaged, or defective items as well as change-of-mind returns. Refunds are issued to your original payment method. There is no restocking fee.
30-Day Return Window
You may request a return for any eligible item up to 30 days after the delivery date. Once your return is approved, please ship the item back within 14 days using the prepaid label we email you.
How to Return an Item (all returns)
- Contact us: Reach our support team via live chat or email at support@perfectstockshop.com with your order number.
- Approval: Our team will confirm eligibility and email you a prepaid return shipping label — free of charge.
- Pack & ship: Pack the item securely, attach the label, and drop it off with the carrier — or our logistics partner can collect it from your doorstep.
- Inspection: Once the item arrives at our warehouse, it is inspected against the return criteria below.
- Refund: Your refund is processed within 7 business days of inspection to your original payment method. Depending on your bank, it may take up to two additional weeks for the funds to appear on your statement.
Wrong, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective product, contact us and we will arrange a free replacement if stock is available, or a full refund. To help us file a claim with the carrier, we kindly ask that you report visible shipping damage within 72 hours of delivery — however, late reporting does not affect your 30-day return rights.
Change of Mind (Remorse) Returns
Changed your mind? No problem. Change-of-mind returns are accepted within the same 30-day window, with a free prepaid return label, and are refunded in full to your original payment method. If you would prefer store credit instead of a refund, just let us know — store credit is optional and only issued at your request.
Exchanges
Approved exchanges are free of charge — we provide a prepaid return shipping label for the item you are sending back and cover standard shipping on the replacement.
Restocking Fee
No restocking fee applies to any return, refund, or exchange.
Condition Requirements
Returned items must be unused and in their original packaging with all manufacturer labels attached. Products showing signs of installation or use cannot be returned, as they are no longer resalable. Items are deemed installed once they have been connected to an appliance or show visible marks of use. All returned items are inspected on arrival.
Non-Returnable Items
Gift cards are non-returnable and non-refundable. Items that do not meet the condition requirements above cannot be accepted for return.
Undelivered Orders
You are entitled to a full refund if your order or any item in it is not delivered.
Returning Items Without Approval
Please contact us for approval before sending an item back so we can email you your free prepaid label and make sure your return is processed promptly. Unapproved returns may be delayed or may not be traceable to your order.
Return Address
Please send approved returns to:
Perfect Stock LLC
6825 176th Ave NE, Suite 135, Redmond, WA 98052
For Further Assistance
Questions about a return or refund? Contact us any time at support@perfectstockshop.com or call 425-230-2298 (Monday–Friday, 9AM–5PM PST).
