Frequently Asked Questions
1. What is the return policy for Perfect Stock?
Perfect Stock Shop accepts returns within 30 days of delivery. To qualify, the item must be in the condition you received it, complete with all original accessories, manuals and packaging. Return shipping is always free — we email you a prepaid return label. Full details are in our Return & Refund Policy.
2. When can I expect to get my refund?
Once your return arrives and has been inspected, we process your refund within 7 business days to your original payment method. Depending on your bank, it can take up to two additional weeks for the funds to appear on your statement.
3. Are there any charges for returning an item?
No. There is no restocking fee and no return shipping charge. Every approved return, including change-of-mind returns, ships back to us on a free prepaid label that we provide.
4. How can I be certain that the products I purchase are as described?
Every listing states exactly what you are buying. Items marked “Open Box” are previously opened or customer-returned units that we inspect before resale — they are described as such in the title, on the product page and in the product data we send to shopping platforms. Everything else is sold new. We never offer counterfeit or replica products.
5. Do you offer warranties?
Because we are an independent retailer and not an authorised dealer for the brands we carry, a manufacturer’s warranty may not apply to items bought from us — please see our Non-Affiliation Notice and Disclaimer. What we do guarantee is our own 30-day return policy: if an item is faulty, damaged, incorrect, or simply not what you wanted, return it within 30 days with a free prepaid label for a full refund.
6. What items are non-refundable or non-returnable?
Gift cards, and items that have been installed or used to the point where they can no longer be resold. Everything else is returnable within the 30-day window.
7. How do I initiate a return?
Contact us on live chat or at support@perfectstockshop.com with your order number and the reason for return. Our support team will confirm eligibility and email you a free prepaid return label.
8. What is the shipping time for Perfect Stock?
Orders are processed in 1–3 business days and delivered in 3–4 business days, so expect your order within 4–7 business days in total. On rare occasions there may be longer waits, and we will keep you informed if that happens. See our Shipping Policy for details.
9. How much does shipping cost?
Shipping is free for all customers within the United States.
10. What should I do if my order arrives damaged?
Inspect your package on arrival. If anything is damaged, contact us at support@perfectstockshop.com — ideally within 72 hours so we can file a carrier claim — and we will arrange a free replacement or a full refund. Reporting later does not affect your 30-day return rights.
11. How can I contact Perfect Stock for further assistance?
Email support@perfectstockshop.com or call 425-230-2298, Monday–Friday, 9AM–5PM PST. We reply within 1–2 business days.
