Frequently Asked Questions
1. What is the return policy for Perfect Stock?
Perfect Stock allows customers to return products within 30 days after delivery. To qualify for a return, the item must be in its original state, unused, and unwashed. Make sure the product is returned with all original tags, accessories, manuals, warranty cards, and any included freebies. Ensure the item is returned in its original packaging, which must remain undamaged. You can find more specifics in our Return Policy
2. When can I expect to get my refund?
Once your return has been received and inspected, we will let you know if your refund request has been approved or rejected. If approved, the refund will be processed upto 7 business days and applied to the original payment method. In case of rejection we will ship (customer pays shipping charges) back the product to customer address, or there is also an option of disposing off. (It is recommended to discuss the scenario with our support team, before you send the return item to our warehouse).
3. Are there any charges for returning an item?
You won't be charged a restocking fee when you return an item. Please see below cases of return charges
- Return shipping charges are the responsibility of the customer incase of customer remorse (Replacement/Change of Mind/Exchange for Non-Defective Product)
- Return Shipping Charges will be paid by Perfect Stock incase of damage/wrong/defective product delivered by Perfect Stock.
4. How can I be certain that the products I purchase are genuine?
At PerfectStock, we are committed to offering only genuine, high-quality products. We source all our items directly from reputable manufacturers and authorized distributors to ensure authenticity. Each product comes with an official manufacturer’s warranty, providing you with peace of mind and confidence in your purchase. We never offer counterfeit, replica, or unauthorized products under any conditions.
5. Do you offer warranties?
Yes, we offer brand warranties on all products of Perfect Stock.
6. What items are non-refundable or non-returnable?
Free gifts or promotional items are non-refundable and non-returnable.
7. How do I initiate a return?
To initiate a return, please reach us at live chat or via email support@perfectstockshop.com Our dedicated customer support specialist will investigate your case and will guide you for further process.
8. What is the shipping time for Perfect Stock?
Expect delivery within 3-5 business days across the United States with our standard shipping option. On rare occasions, there might be extended wait times. Rest assured, we will keep customers informed promptly in such cases. You can find more information by checking our Shipping Policy
9. How much does shipping cost?
The shipping is free for all customers.
10. What should I do if my order arrives damaged?
If your order arrives damaged, we recommend performing a thorough inspection of the items upon receipt. If you discover any signs of damage or discrepancies attributable to transportation, please report the issue promptly. Reach out to our customer support or the logistics partner indicated on your shipment papers for assistance with resolving the issue.
11. How can I contact Perfect Stock for further assistance?
If you have any further questions or concerns, you can reach us by email at support@perfectstockshop.com We are here to assist you and prioritize your satisfaction.
