Return & Refund Policy
On this page, you'll find information about our Return Policy and Refund Policy.
Return Policy
We Do Not Accept Returns In These Conditions;
- Items returned without approval
- Orders older than 30 days
- Parts without original packaging
- Used or installed parts
- Damaged parts
- Items labeled as ineligible for return
Return Process for Wrong/Damaged/Defective Products
- Contact Us: Reach out to our support team via live chat or email at support@perfectstockshop.com.
- Investigation: Our support team will discuss criteria and guide you through the process.
- Replacement: If stock is available, a replacement will be arranged. Otherwise, we will initiate a refund and provide a shipping label via email.
- Shipping: Pack the item securely, print and then attach the provided label, and our logistics partner will collect it from your doorstep.
- Inspection: Upon receiving the product in our warehouse, it will undergo inspection. If it meets the return criteria, a return/exchange will be processed within 7 business days to your original payment method.
Return Process for Customer Remorse (Replacement/Change of Mind/Exchange for Non-Defective Product)
- Contact Us: Connect with us via live chat or email at support@perfectstockshop.com.
- Guidance: Our support team will provide detailed instructions.
- Shipping: Ship the item to our return address using any courier service if it meets replacement/exchange criteria discussed above.
- Tracking: Share the tracking number with our support team via email.
- Inspection: After receipt, we will inspect the item and inform you of our decision.
- Exchange: Approved exchanges will proceed, with shipping charges borne by the customer.
- Gift Voucher: We will offer a gift voucher equivalent to the value of your return item if you don't want the product.
- Non-refundable Shipping: Please note that shipping charges are non-refundable.
Return Address
Please send returns to:
Perfect Stock LLC
2331 130th Ave NE, Suite 110-B,
Bellevue, Washington 98005, United States
After shipping, provide us with the tracking number for email updates on your shipment.
Restocking Fee
No restocking fee applies to returns or refunds.
Shipping Costs
- Shipping costs are non-refundable for replacement/change of mind/exchange for all types of non-defective products.
- Perfect Stock covers return shipping for damaged, incorrect, or defective items.
Refund Timeline
Refunds are normally processed within 7 business days after the returned item has been received in our warehouse. It may take up to two weeks for the refunded amount to appear in your bank account due to individual bank policies.
Reporting Damaged Items
Items damaged during transit are eligible for replacement if the damage is due to inappropriate packing. To claim a replacement, you must submit a request within 24 hours of receiving the item. Failure to do so may make you ineligible for a replacement.
Returning Items Without Approval
Returning any item without first obtaining return approval gives us the right to either refuse or dispose of the item at our discretion. We will not be obligated to return or refund unauthorized items. If we refuse the item, you will be responsible for any additional shipping fees incurred to return the item to you.
30-Day Return Window
Once a return has been approved, you must send the item back within 30 days of delivery date. This deadline cannot be extended.
Original Packaging Requirement
Returned items must be in their original packaging with all manufacturer labels attached.
Returning Installed Items
Products showing signs of installation or use cannot be returned, as they are no longer resalable as “New/Unused.” Items are deemed installed once they have been connected to an appliance or show any visible marks of use. All returned items will be inspected for signs of installation.
Non-Returnable Items
All items that do not meet the criteria listed on this page are non-returnable.
Refund Policy
Eligible Refunds
Refunds are available for incorrect or defective products delivered within 24 hours of the delivery date. After that time, refunds are not accepted.
Non-Refundable Items
Promotional products and gift items cannot be refunded.
Gift Vouchers
In the case of non-defective products (change of mind), we issue a gift voucher equivalent to the product's value if you decide you no longer want the product.
Processing Time
Refunds will be issued within 7 business days following the receipt and inspection of the returned item.
Undelivered Orders
You are entitled to a full refund if your order or item is not delivered.
Refund Process
- Contact Us: Contact our support team via live chat or email at support@perfectstockshop.com within 24 hours of delivery.
- Investigation: Our support agent will investigate and guide you through the process.
- Return Booking: If the product is verified as damaged or defective, a return will be arranged, and a shipping label will be emailed to you.
- Packing: Securely pack the product and attach the shipping label.
- Pickup: Our logistics partner will pick up the parcel from your address.
- Inspection: The product will be inspected upon arrival at our warehouse.
- Refund Notification: You will receive an email confirming your refund if the item meets our refund criteria.
- Processing Time: A refund will be processed within 7 business days to the original payment method you used for the purchase.
For Further Assistance
For any questions or concerns, please contact us at support@perfectstockshop.com or fill up this contact us form.
